Focus - First and foremost it is important that you ensure that the picture you're using is in focus. Have a look at the image, zoom in on your computer and see if the edges are sharp. Make sure that you can make out your image.
Introducing the new detailed zoom function!
Once you have uploaded your image to our easy-to-use design interface, and click the 'Preview and Buy' button you are presented with a pop up which shows you your fully customised product from a multitude of angles.
Under each thumbnail image you will see an 'Edit' button and a 'Zoom' button. If you select the zoom option it will load your newly designed product in a larger screen.
To take full advantage of the new zoom function, all you need to do is hover your cursor over the part of the design that you would like to see in more detail. This will give you a magnifying glass effect for that part of your design. You can move this magnifying glass around and check all the edges and fine details of your design.
In order to maintain a high standard of quality, our design interface notifies you if your design is not quite right. Here's what you need to know:
Waiting for Approval
Our system is processing your design, then it will be published.
Out of Stock
The product is out of stock. Check back regularly or sign up for an email
notification on the product page.
Design Errors
Low quality images:you've uploaded an image that won't print with the best quality. To amend this, either shrink your image or upload a new image that is higher quality. Try creating a repeat pattern as well.
Very small images:you've uploaded an image that is too small to see clearly. To amend this, enlarge your image until it's acceptable quality or replace with a higher quality image.
White space detected:you haven't covered the entire surface of your product, so part of it is left white. To amend this, please enlarge the image or apply a repeat pattern to cover the full surface including the bleed area. If this was intentional, apply a white background colour using the hex code: #ffffff
Text too close to edge: you've added text too close to the edge of the panel and it's overlapping with the bleed area (in red). To amend this, please move your text out of the bleed area and away from any edges to ensure it prints correctly.
Incomplete design:you've either left a panel of your product only partially designed, or didn't design a panel of your product. To amend this, please review all the panels of your product and ensure they're all covered. If you'd like to leave part of your design white, apply a background colour using the hex code: #ffffff
Offensive words: you've included one or more offensive words in your design. To amend this, please remove the offensive word.
Brand words: you've entered the name of an established brand on your design. To amend this, please remove the brand's name.
Failed Design
Our system was unable to process your design. Please try again and resubmit it.
Crop and Rotate - On the design interface, click on the "Images & Text Tools" tab. Select "Add Image". All your uploaded images will show in your image gallery. Each image shows a little pen on its top left side. Click on it. You can then either start cropping or rotate
The fabric base colour, opacity,
thickness, weight, weave and light reflectivity can all have an effect on the
print colour and the appearance of the print colour. Different lighting conditions will
also make printed fabrics colour appear to vary.
Whilst we endeavour to ensure all of
our printers are calibrated for each fabric, the above must be taken into
consideration when ordering the same graphic or colours across multiple types
of fabrics and inksets. Choosing similar weights and weaves can help to ensure
your colours look as great as you would like them to. Please note that every once in a while, our printing team tweaks printer calibrations to refine colours. They are constantly on the lookout for new and improved ways to print, strengthening print processes and improving colour precision wherever possible. We might also upgrade our machinery to optimise printing outputs. These can result in some colour variations between two identical orders on the same fabric. These will be minimal, however, still slightly visible. In case some colour variations may impact your work and you wish to re-order after a certain time, we do advise to order new fabric samples shortly before your larger print run. This will ensure you receive prints with the closest colour accuracy possible.
| This will mostly depend on your images: the more pictures you add the smaller they will be. Also bear in mind that a close-up picture will show more details than group pictures or pictures with people in the distance. When adding images into your product or using the montage option, be on the lookout for the green/blue flags. When you see them you should take pictures off, also beware the duplication warning. |
Please try clearing your browser's cookies first. We also advise to use Google Chrome.
See instructions below:
Internet Explorer
Press CTRL + SHIFT + DELETE to open the "Delete Browsing History" popup or select the Tools menu from the Internet Explorer window, and click Delete Browsing History.
In the Delete Browsing History window, check the box next to Cookies. You can uncheck everything else if you want to remove only cookies. Click Delete button to remove all cookies stored in Internet Explorer.
Firefox
Press CTRL + SHIFT + DELETE to open "Clear All History" popup.
At the bottom of the Cookies window that appears, click the Remove All Cookies button to delete all cookies associated with your Firefox browser.
Chrome
Click CTRL + SHIFT + DELETE to open the "Clear browsing data" popup.When the list of cookies appears, click the Remove All button to delete all cookies stored in Chrome.
Safari for Windows
Click the Gears menu in the upper-right corner of the Safari window. From there, select Reset Safari.
Check the bottom box, labeled Remove all website data. You can uncheck everything else if you want to remove only cookies.
Click the Reset button to eliminate all cookies associated with Safari.
Safari for MAC
Click the SAFARI -> Reset Safari in the upper left menu.
Check "Empty the Cache" and "Remove all cookies" than press "RESET"
| Check out our Image Library for backgrounds, flags, hearts, ornaments, washing instructions and more: Click on the green "Design" button or "Please Click to Add Image(s) or Text" on the right hand-side of the design interface Select the "Image Library" tab and browse through the categories or use the small search bar |
Click on the green "Design" button, or from the "Images & Text Tools" tab or even "Please Click to Add Image(s) or Text" on the right hand-side of the design interface.
In case you have several sides, pages in your product, you can duplicate a design from one side to another.
